Refund policy

  • We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Items received outside this date will not be accepted.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. Any item that has been worn, washed, damaged or altered cannot be returned. You will also require your receipt or proof of purchase.
  • To start the return process, you can contact us at contact@avryjameslabel.com. Please note that returns will need to be sent to PO Box 
  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@avryjameslabel.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
  • You will have to cover the postage cost to return any garments to us. Exceptions will be granted if Avry James Label is at fault, for example for any faulty garments or dispatch errors. Returns for refunds and store credits will incur a charge of $10.95 for the cost of the return shipping label, that will be deducted from the refunded amount. Exchanges will be returned at the cost of the customer, with your new order being dispatched free of charge. Please note: faulty returns will be free of charge.Exchanges - The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  • Damages and Issues - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify same if necessary.

  • Unfortunately, we cannot accept returns on sale items or gift cards.
  • European Union 14 day cooling off period - Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • You will be refunded via the method of payment used only. If you use a gift card to partially pay for your order, the refund will firstly go back onto the gift card and any remaining balance will be returned to your alternative payment method. 
  • International returns are accepted within twenty days from the date of purchase Items received outside this date will not be accepted.
  • You can always contact us for any return question at contact@avryjameslabel.com.